If someone told me years ago that I'd be a partner at a leading consulting firm in the Commerce industry, I'd have probably either laughed or stared in disbelief. From an early age, I fell in love with business and technology, but wanted to be a cog in the wheel, supporting a large corporation, and contributing to top line revenue numbers. And so I jumped in early to the world of technology in financial and commerce-based systems. And while the ride was exciting and profitable, I found that, as many have, working models compromised my integrity standards and posed risk to quality delivery of business benefits over speed of implementation. At times, I heard comments like 'You side with the customer too much', 'Good is good enough', and 'You are too forward thinking and assumptive'.
These values didn't resonate with me and after 14 years serving other people's objectives in leadership roles, I decided that there MUST be something better. A higher plane, so to speak, to ensure quality and integrity in efforts to help our customers scale their systems, and a better way of bringing relevant and meaningful value to our customer base. So in 2010, I took a huge leap and stepped out of my comfort zone to chase this dream, and shortly after, founded Ascent Enterprise Solutions. Our core values are simple: CUSTOMER First. QUALITY and VALUE in EVERYTHING that we do. FAIRNESS to our associates. And most importantly, EXPERIENCE to ensure that the DELIVERABLES that we produce will stay with our customers long after our projects are completed, and they will be able to stand on their own when we exit. And with these values in tow, we have spent years developing a proven methodology that focuses on these values to produce the best implementation results possible with systems and processes that truly deliver benefit to our clients.
We are more than transparent about our approach - you can find it HERE. So, the next time a Sales Executive from a Software Company tells you that they can get their system implemented in 6 weeks, ask yourself these questions - are they understanding my current state of business and challenges? Do they have a grasp of my business goals and key drivers? Have they quantified how their system can help get me to the next level of growth for my company? Are they ensuring proper staging and validation of their systems to produce a quality test in our environment prior to placing them in production? Have they considered the cultural change element pieces that need to be implemented along with their technology? And most importantly, are they measuring success of the implementation by recognizing revenue for their company, or for ours as the customer? Our goals are to bring these building blocks to you as a customer, to ensure that there is a process and a level of 'white glove' services that will not only ensure your success from a selection and implementation perspective, but will set a foundation for your success for years to come. YOU come first. It's NOT about speed to implementation, but about QUALITY, GROWTH, and VALUE. So drop us a note, and let me know how this resonates with you as you think about your technology strategy. We hope to connect with you and help you achieve in your technology goals to ensure efficiency and growth in your company.